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Funeral Plans – Iain Steel responds to the Fairer Finance Report

11th July 2017

Golden-Charter-Logo-Large Perfect Choice Funeral Plans (with Iris) GFG-2017



The Fairer Finance Report released last week highlighted concerns regarding high pressure tactics being used by direct sales, telephone marketing and door to door cold calling teams, in the push to sell Funeral Plans to the unsuspecting public in return for large commission payments.

Iain Steel explains “The standard and quality of a funeral plan varies significantly from one provider to another. I know of people who have bought a plan in good faith for £4000 and the direct salesman has then been paid significant commission (of many hundreds of pounds) resulting in much less being invested for the future and thus no guarantee that the funeral costs will be covered for the services purchased, despite the direct salesman’s best assurances!”

“Where we have not been directly involved in the funeral plan consultation with the purchaser or the family, we cannot guarantee that Richard Steel & Partners will carry out the funeral. Too many plan providers are using our name and reputation to sell plans, often without our knowledge. Sadly we feel that this is misleading the local community and not providing them with the highest professional service, for which we pride ourselves.”

Richard Steel & Partners use and trust only two of the many funeral plan providers in the UK:-
Perfect Choice Funeral Plans from Ecclesiastical Insurance
The Independent Way from Golden Charter Funeral Plans

All our qualified and trained Funeral Directors spend time with a family discussing the details of the proposed funeral and tailor a plan to suit the individual and agree a price that is affordable.

For information – a Funeral Plan is made up of 3 elements.
1. The Funeral Directors fees.
Their professional services, vehicles, removal, style of coffin chosen etc. These can be guaranteed at todays’ price at the level of service mutually agreed and there will be nothing further to pay for the items specified, whenever the funeral takes place.
2. The Disbursements
Paid to third parties including the Crematorium, Doctors and/or Clergy/Celebrant. These costs are beyond the control of a Funeral Director, so a suitable contribution is recommended and paid towards these expenses that will rise with the value of the plan. This may or may not cover the full costs at the time of the funeral.
3. The Administration fee
For the costs of managing the plan by the provider. Currently Perfect Choice charge £160.00 & Golden Charter charge £249.00. This fee is separately itemised so families know what they are paying.

Richard Steel & Partners take no commission for the sale of a Funeral Plan – therefore the funds are fully invested for the future benefit of the individual and their family.

On 9th July 2017 the Mail on Sunday published “My advice is to go to an independent funeral directors and take out a plan with them. Hang up on a cold caller who is simply trying to sell you a product rather than offering a valuable tailored service.”

Iain Steel said “My family have been providing funeral services to Hampshire for over 157 years. We believe that every funeral is unique – from a simple committal for a few hundred pounds to a fully personalised celebration that reflects the life of the individual. We make no charge for a meeting to discuss funeral arrangements in advance.”

If you would like to enquire about a Funeral Plan through Richard Steel & Partners – please ring 01962 862333 or email